Position: Marketing Officer(1) – Solar On Loan Project
Location: Kyaka II Refugee Settlement, Kyegegwa District
Organisation: Kuza Refugee Business Platform (KUZA)
Project Background
KUZA is implementing the Solar On Loan project to promote access to solar fan-assisted and battery fan-assisted cookstoves for refugee and host-community households in Kyaka II Refugee Settlement and the wider Kyegegwa District. The project will run for six months, from October 2026 to March 2027.
The Marketing Officer will lead customer outreach, stove sales, and payment collection from participating households. The role requires a proactive person who understands the refugee settlement context, can communicate effectively in local languages, and is motivated by field-based marketing and customer engagement.
About KUZA
Kuza Refugee Business Platform (KUZA) is a private microfinance company that is supporting refugee and host-community entrepreneurs and microbusinesses through access to finance, business financial literacy, and market-based livelihood solutions. KUZA works through a business-driven approach, distinct from traditional humanitarian programming, to support sustainable enterprise growth and practical solutions for refugees and host communities through provision of financial services.
Role Purpose
The purpose of the Marketing Officer role is to drive uptake of solar cookstoves under the Solar On Loan project by identifying potential customers, explaining the product and loan model, closing sales, collecting payments, and maintaining strong customer relationships throughout the project period.
Key Responsibilities
- Mobilise refugee and host-community households to participate in the Solar On Loan project.
- Promote solar fan-assisted and battery fan-assisted cookstoves through household visits, community meetings, demonstrations, and other customer engagement activities.
- Explain product benefits, pricing, repayment terms, and customer obligations clearly and accurately.
- Identify, register, and follow up with potential customers until sales are completed.
- Support delivery, customer onboarding, and after-sales communication for households that purchase cookstoves.
- Collect payments from customers in line with KUZA’s approved procedures and submit accurate records to the Finance Officer.
- Maintain updated customer records, sales data, payment information, and follow-up notes.
- Provide regular field updates on customer feedback, sales progress, challenges, and opportunities for improvement.
- Represent KUZA professionally in all project-related engagements with customers, community leaders, and other stakeholders.
Expected Deliverables
- Completed household mobilisation and customer registration records.
- Regular sales and payment collection reports submitted to the Finance Officer and Head of Operations.
- Accurate customer database showing sales status, payment progress, and follow-up actions.
- Documented customer feedback and field observations to inform project improvements.
- Timely follow-up with customers to support repayment, satisfaction, and continued product use.
Performance Indicators
- Number of households reached through mobilisation and marketing activities.
- Number of cookstoves sold to refugee and host-community households.
- Timeliness and accuracy of customer registration, sales, and payment records.
- Amount of payments collected and reconciled according to KUZA procedures.
- Quality of customer follow-up and responsiveness to customer questions and concerns.
- Evidence of improved customer awareness of solar cookstove benefits and repayment requirements.
Qualifications and Experience
- A diploma or degree in Marketing, Business Administration, Community Development, Social Sciences, Communications, or a related field is preferred.
- Previous experience in sales, marketing, community mobilisation, customer service, or field-based project work is an advantage.
- Experience working with refugees and host communities is highly desirable.
- Strong communication, persuasion, and interpersonal skills.
- Ability to speak relevant local languages used in Kyaka II Refugee Settlement and the surrounding communities.
- Good record-keeping skills and the ability to prepare clear sales and payment reports.
- High level of integrity, accountability, and professionalism when handling customer payments and project information.
- Qualified refugees, especially candidates living in or near Kyaka II Refugee Settlement, are strongly encouraged to apply.
Reporting Structure
The Marketing Officer will report to the Finance Officer and the Head of Operations.
Duration of Assignment
The assignment will run for six months, from October 2026 to March 2027.
Application Process
Interested candidates should submit a cover letter and CV to info@refugeebusiness.org no later than 30 September 2026. Interviews will be conducted on a rolling basis, and the position will be filled once a suitable candidate is identified.